Telemarketing

ChannelCRM

Companies in the Callcenter and Telemarketing industry are faced with a specific set of challenges. The complexity of conducting numerous sales campaigns for several distinct customers with shifting teams of sales-professionals calls for a comprehensive solution.

ChannelCRM has been working closely with a number of organizations in the industry leading to a dedicated solution for the Telemarketing industry.

Telemarketing companies are experiencing significant improvement in sales efficiency, cost savings, and less time spent with administrative routines and managerial follow-up.

The main benefits are:

1.	Minimized time spent on the creation and management of campaigns - automated import of campaigns, flexible management of resources towards campaigns

2.	Huge time savings when building campaigns, with milestones, issues, mailings and questionnaires

3.	Increased sales or meeting bookings, through a streamlined and integrated interface for execution of campaigns. A specialized Telecenter for telemarketing employees with access to all relevant information and functionality

4.	Improved control of telemarketing employees. Real time overview of all activity down to the individual phone call with easy access to adjustments to the objectives for the individual employee

5.	Improved control of campaign momentum and campaign economy through a detailed statistical module of all relevant campaign KPIs

6.	Greater customer satisfaction due to timely and automated communication with and reporting to the end customer

The ChannelCRM/TeleMarketing Option was developed in cooperation with experts in the industry and is used by a wide selection of professional organizations for disciplines such as solution selling, meeting-booking, advertising, google addwords sales, and market research.

With ChannelCRM you will be able to implement a fully functional Telemarketing solution less than a few days. Of course with both telephony-, Outlook- (calendar and email), and NN Market Data integration.